As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Fusion Middleware Engineer who can operate confidently across complex integration architectures, hybrid cloud deployments, and high-availability environments.

This role is designed for a professional who is technically rigorous, customer-focused, and capable of working autonomously on challenging problems. You will be part of a global team of integration specialists who safeguard, optimize, and evolve customers’ Oracle platforms through proactive and highly tailored support.

You will work at the crossroads of application integration, middleware engineering, and cloud modernization. The role demands rapid learning, comfort with new technologies, and the ability to collaborate across geographically distributed teams. You will support customers running essential business processes on a mix of Oracle Fusion Middleware, Oracle Cloud Infrastructure, and Oracle SaaS applications.

By joining CSS, you gain continuous exposure to advanced technologies—including SOA Suite, Service Bus, WebLogic, OIC, API Gateway, Kubernetes, and emerging Oracle Cloud services—while working in an environment that encourages innovation, disciplined engineering, and deep technical mastery.

• Deliver advanced technical support across Oracle Fusion Middleware components: SOA Suite, Service Bus (OSB), WebLogic Server, Oracle API Platform, Oracle Identity Management, and related integration services.
• Diagnose, troubleshoot, and resolve complex issues in distributed systems, multi-tier architectures, and mission-critical integrations.
• Design, implement, and test integration solutions spanning on-premise systems and Oracle Cloud (PaaS, OCI).
• Support the full lifecycle of middleware assets: installation, configuration, tuning, patching, security hardening, and performance optimization.
• Ensure stability and reliability of high-availability topologies, clustering, load-balancing, coherence, and messaging.
• Develop and maintain integrations using OIC Integration, OIC Process Automation, VBCS, REST/SOAP services, and event-driven patterns.
• Conduct architecture reviews and recommend improvements that enhance resilience, observability, and scalability.
• Collaborate with product owners, architects, and customer technical teams to understand business requirements, assess risks, and deliver end-to-end solutions.
• Participate in incident, problem, and change management activities while ensuring strong governance and documentation standards.
• Provide proactive services, health checks, and performance assessments to prevent outages and minimize operational risks.
• Stay aligned with Oracle engineering best practices and guide customers on roadmaps, upgrades, and modernization strategies.

• Strong expertise in Oracle Fusion Middleware:
  • Oracle SOA Suite (BPEL, Mediator, Business Rules, Human Workflow)
  • Oracle Service Bus (OSB)
  • Oracle WebLogic Server administration
  • Enterprise Manager, WLST, and automation scripting
• Solid background in integration and API technologies: REST, SOAP, JSON, XML, XSD, WSDL, JAX-WS, JAX-RS.
• Hands-on experience with Oracle Integration Cloud (OIC): Integrations, Process Automation, VBCS, adapters, orchestration patterns.
• Strong SQL and PL/SQL capabilities.
• Experience with hybrid integration architectures, secure connectivity, and VPNs.
• Working knowledge of OCI services: Networking, Load Balancers, Vault, Logging, Monitoring, API Gateway.
• Familiarity with automation tools: Ansible, Terraform, Git, CI/CD pipelines.
• Middleware performance tuning, JVM analysis, thread analysis, and diagnostic tools.
• Security and identity expertise (OID, OAM, OUD) is a strong plus.
• Relevant Oracle certifications preferred.

• Demonstrates strong analytical skills, structured problem-solving, and the ability to handle technically ambiguous situations.
• Able to work independently under pressure while maintaining high-quality delivery.
• Communicates effectively with both technical and business stakeholders.
• Skilled in assessing the impact of changes, patches, and upgrades on integration flows and dependent systems.
• Comfortable working in a fast-paced environment with customers across multiple time zones.
• Capable of leading incident resolution, driving root cause analysis, and suggesting preventative strategies.
• Self-driven, organized, and committed to continuous learning.
• Willing to travel up to 50% and participate in 24x7 on-call rotations when required.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [Click to show email] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Job Requirements

• Translate business and integration requirements—captured by functional or solution consultants—into robust, scalable, and secure technical designs across SOA Suite, OSB, WebLogic, OIC, and hybrid architectures.
• Develop, test, and deploy middleware components, integrations, and services while ensuring alignment with Oracle engineering standards and CSS delivery methodologies.
• Identify and resolve issues affecting integration flows, system performance, platform stability, and middleware customizations, with clear documentation of root causes and recommended actions.
• Support Oracle Fusion Middleware and Oracle Cloud services in accordance with contractual SLAs, ensuring high-quality and timely technical delivery.
• Collaborate with Oracle Support to investigate and resolve customer SRs, accelerating issue resolution through structured diagnostics and cross-team coordination.
• Build and maintain integrations using SOA composites, OSB pipelines, REST/SOAP services, OIC adapters, event-driven patterns, and secure connectivity models.
• Design and optimize Oracle Integration Cloud (OIC) solutions—Integrations, Process Flows, VBCS components—and ensure they follow best practices for performance, security, and maintainability.
• Implement monitoring, alerting, and observability mechanisms using Oracle Enterprise Manager, OCI Monitoring, WLST scripts, or automation frameworks.
• Support development of OTBI, BIP, and custom reports where middleware integrations require data exposure or enhanced orchestration, ensuring secure and compliant access.
• Perform unit tests, debugging, and performance tuning for all middleware components, ensuring stability and precision across complex data flows and distributed systems.
• Maintain and enhance existing integration landscapes by applying patches, upgrades, performance improvements, and configuration optimizations.
• Ensure adherence to Oracle’s security guidelines, including credential vaulting, certificate management, SSL configuration, and IAM/OAuth patterns.
• Deliver technical knowledge-transfer sessions to internal teams, delivery partners, and customer technical stakeholders.
• Work closely with functional teams, architects, and delivery leaders to estimate development work effort, define scope boundaries, and uphold delivery excellence.
• Manage the technical relationship with designated customer accounts, ensuring continuity, transparency, and alignment with CSS engagement goals.
• Build and sustain trusted relationships with Oracle colleagues, customer stakeholders, and external partners, strengthening Oracle’s positioning across the account lifecycle.
• Serve as the primary technical point of contact for middleware-related support interactions, orchestrating cross-functional collaboration as required.
• Safeguard customer satisfaction, retention, and renewal through added-value service delivery, proactive risk mitigation, and high technical accuracy.
• Participate directly in architectural discussions, contributing to solution design decisions, environment topology planning, and modernization strategies.
• Proactively detect performance bottlenecks, integration defects, security exposures, and operational risks, providing clear remediation paths.
• Troubleshoot system behavior using logs, diagnostics, thread dumps, WLST, EM12c/13c, OCI Observability tools, and structured root cause methodologies.
• Recommend corrective or preventive actions based on deep technical insight and past experience, prioritizing customer system resilience.
• Escalate complex incidents to the Technical Account Manager or specialized Oracle teams at the appropriate time, ensuring effective resolution paths.
• Maintain full adherence to CSS methodologies, tooling, documentation standards, and audit/compliance requirements.
• Contribute actively to the development of new CSS service offerings, reusable assets, automation scripts, and best practice documentation.
• Collaborate closely with peer engineers across regions and competency teams, sharing technical insights, diagnostic patterns, and lessons learned to strengthen overall CSS delivery capability.

Career Level - IC4