Employment Type: Full-time On-site for 3 Months (Probation) then Hybrid
Key Responsibilities
- Respond promptly to customer inquiries through phone, email, chat, or other communication channels.
- Identify customer needs and help them use specific features or services effectively.
- Troubleshoot issues and escalate complex problems to higher-level support or technical teams when necessary.
- Maintain detailed and accurate records of customer interactions and feedback in CRM tools.
- Collaborate with other departments (Sales, Logistics and Operations) to resolve issues and improve customer satisfaction.
- Follow up with customers to ensure their issues are resolved.
- Provide feedback on recurring customer issues to help improve products, policies, and processes.
- Meet or exceed performance metrics such as response time, resolution time, and service level agreement.