Nagwa -

Egypt

--

Responsibilities

Collaborate with the Discipline Supervisor in assessing and shortlisting potential tutors to take final selection decisions
Facilitate a seamless onboarding process for newly hired freelance tutors to familiarize them with Nagwa’s apps and the work process
• Follow up on tutors’ and freelancers’ assignments, ensuring timely delivery and adherence to quality standards
Track and review tutors’ and freelancers’ progress using appropriate systems and tools, and report performance updates to the Discipline Supervisor
Serve as a point of contact for handling and escalating technical issues related to assignments, tools, or platforms, ensuring minimal disruption to workflow
Evaluate tutors' performance using appropriate systems, tools, and techniques to ensure compliance with the required standards
Collaborate with the Discipline Supervisor to review tutors' feedback on session materials and effectively communicate it to our Content Team, facilitating continuous improvement in the content delivered to students
Support the Discipline Supervisor in keeping all tutors informed of any changes in policies and procedures, ensuring alignment across the tutor teams

Qualifications and Work Experience

Bachelor’s degree in a relevant field (Mathematics background is a must)
1+ years of experience in the education field (Mathematics National Curriculum is a must)
Very good command of both written and spoken English
Excellent organizational and interpersonal skills
The ability to handle multiple tasks and priorities
A strong sense of responsibility
Proficiency in using office tools, especially Microsoft Excel and Google Sheets, is essential
Experience dealing with scripts and technical tools is a strong plus

Behavioral Competencies