About us
Magic Travels DMC is an award-winning luxury destination management company, with an outstanding history and culture, who have been offering tailor-made holidays, private tours, journeys of discovery, arrangements for conference and incentive groups, and group adventures for discerning travellers since 1985.
Key Responsibilities
Tour Planning and Product Development:Design and create new, innovative, and competitively priced tour packages based on market trends and customer feedback. Customize existing itineraries to meet specific client requests and preferences. Conduct research on destinations, attractions, and activities to ensure up-to-date and compelling tour offerings. Operations and Logistics Management:Oversee all logistical aspects of tours, including booking flights, accommodations, transportation, and activities. Manage reservations and confirmations with a high degree of accuracy and attention to detail. Troubleshoot and resolve any issues that arise during tours, such as flight delays, lost luggage, or unexpected changes to an itinerary. Ensure all necessary travel documentation (visas, permits, insurance) is in place for clients and tour groups. Client and Supplier Relations:Serve as the primary point of contact for high-value clients, travel agencies, and corporate partners. Negotiate rates and service agreements with hotels, airlines, transportation companies, and local guides to ensure cost-effectiveness and quality. Build and maintain strong, long-term relationships with vendors and partners. Handle client inquiries, complaints, and feedback promptly and professionally. Financial Management:Prepare and manage tour budgets and quotations. Monitor financial performance of tours to ensure profitability. Process invoices and payments to suppliers in a timely manner. Track and report on sales and financial metrics. Leadership and Team Support:Mentor and train junior tour operators and support staff. Lead and motivate the operations team to achieve targets and maintain high standards of service. Contribute to the strategic planning and development of the company's tour offerings.
Qualifications and Skills
Experience:Minimum of 5 years of experience in a tour operations or similar role within the travel and tourism industry. Proven experience in managing complex travel arrangements and large-scale tour groups. Experience in a leadership or supervisory role is highly desirable. Education:Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred. Skills:Extensive Destination Knowledge: In-depth knowledge of popular travel destinations, including their culture, history, and key attractions. Communication: Excellent verbal and written communication skills for interacting with clients, vendors, and team members. Negotiation: Strong negotiation skills for securing favorable rates and agreements. Problem-Solving: Exceptional ability to handle unforeseen challenges and make quick, effective decisions under pressure. Organizational: Superb planning, organizational, and time-management skills with a keen eye for detail. Technical Proficiency: Proficiency in travel booking systems (GDS), tour management software, and Microsoft Office Suite (especially Excel). Languages: Fluency in , English is required; proficiency in additional languages is a significant advantage. Customer Service: A strong commitment to delivering a high level of customer satisfaction.