- Provide advanced technical support for automotive products and systems to internal teams and external clients.
- Diagnose and resolve complex technical issues related to vehicle electronics, diagnostics, and mechanical systems.
- Collaborate with engineering and product development teams to relay customer feedback and technical challenges.
- Document and track technical issues, solutions, and best practices to enhance knowledge sharing within the organization.
- Deliver technical training and guidance to junior support staff and end-users.
- Develop and maintain technical documentation, manuals, and troubleshooting guides.
- Participate in product testing, validation, and quality assurance processes.
- Ensure timely and effective communication with customers regarding issue resolution and product updates.
- Analyze recurring technical problems and recommend process or product improvements.
- Stay updated with the latest automotive technologies, industry standards, and best practices.
Minimum of 7 years of experience in technical support, engineering, or a related field within the automotive sector.Proven expertise in diagnosing and resolving complex technical issues in automotive systems.Strong understanding of vehicle electronics, diagnostics tools, and mechanical components.Excellent communication and interpersonal skills for effective collaboration with teams and clients.Ability to document technical issues and solutions clearly and concisely.Experience in providing technical training or mentorship to colleagues.Strong analytical and problem-solving abilities.Familiarity with industry regulations and safety standards.Proficiency in using automotive diagnostic software and tools.Ability to work independently and manage multiple priorities in a fast-paced environment.