A leading group of companies in the Essential Oils & Cosmetics industry is hiring a Telesales Team Leader
- Lead, supervise, and support a team of 5 tele-sales agents on a daily basis.
- Set clear sales targets (daily, weekly, monthly) and follow up on achievement.
- Monitor calls, sales performance, and conversion rates to ensure quality standards.
- Coach, train, and develop team members to improve sales skills, product knowledge, and confidence.
- Motivate the team through regular feedback, performance reviews, and incentives.
- Handle escalated customer inquiries and complaints professionally.
- Ensure accurate data entry, reporting, and proper use of CRM systems.
- Coordinate with marketing, retail branches, and logistics to ensure smooth order fulfillment.
- Prepare regular performance reports and share insights with management.
- Ensure compliance with company policies, sales scripts, and ethical selling practices
Previous experience as a Tele sales Team LeaderStrong leadership & communication skillsAbility to manage, motivate, and achieve sales targetsResult-oriented mindsetAbility to manage a team of 5 5+ years of experienceGiza Resident is a must