Provide day-to-day IT support for users (hardware, software, and network).
Manage and troubleshoot Windows systems, printers, LAN/WAN, and email issues.
Install, configure, and maintain hardware and software across the company.
Monitor network security and antivirus systems.
Perform regular backups and disaster recovery processes.
Manage inventory of IT assets and ensure all systems are compliant with internal IT policies.
Coordinate with service providers and vendors for external IT support and maintenance.
Support digital transformation initiatives and ERP integrations.