Midea Group - مصر - Minya

الخبرة: ٣ الى ٥ سنوات

الراتب: Confidential

توظيف: دوام كامل

النوع: ذكر

التعليم: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Manage Daily Operations:
Oversee the distribution of service requests to technicians, ensuring efficient utilization and quick response times.
Quality Assurance:
Ensure all service activities—including installations, maintenance, and repairs—are completed according to company standards, safety guidelines, and quality protocols.
Performance Management:
Set, track, and analyze key performance indicators (KPIs) such as response time, first‑time fix rate, customer satisfaction levels, and service costs to evaluate overall service center performance.
Team Development:
Identify training needs and coordinate technical development programs to enhance technicians’ skills and product knowledge.
Customer Experience Oversight:
Monitor customer feedback, track satisfaction metrics, and handle escalated cases by providing effective and timely solutions.
Budget Management:
Develop and control the service center budget, ensuring cost efficiency while maintaining high service standards.

تاريخ النشر: اليوم

الناشر:

تاريخ النشر: اليوم

الناشر: