- A Company based in Smart Village, 6th of October is currently expanding its customer service coordination center and looking to hire young, dynamic, individuals who can
- Job Description
- Coordinate services for customers who have encountered travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)
- Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.
- Initiate cases for customers experiencing emergencies while traveling away from home.
- Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.
- Manage incoming emails to the Assistance Department following a defined procedure.
- Provide backup support to the case management process as required to meet overall demand.
- Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.
- Provide language support for International travelers both written and oral ( prefer fluency in a second language.)
- May perform other duties as assigned.
Must be fluent in English; knowledge of a second language is a plus, both written and spoken.1to 2 years of experience in customer service, client support, or a related field.Excellent communication and interpersonal skills, with a customer-centric approach.Strong problem-solving abilities and attention to detail.Ability to work effectively in a fast-paced, multicultural office environment.Proficiency in using CRM systems, email, and standard office software.Demonstrated ability to handle sensitive information with discretion.Willingness to work flexible hours, including weekends or holidays if required.Strong organizational and multitasking skills.Positive attitude and a proactive approach to challenges.