Jobs / Sales Jobs / Quality Assurance Specialist – Telesales
Full Time
International New -
Egypt , Alexandria
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International New
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Job Details

Experience 2 to 5 years
Salary Confidential
Employment Full Time
Gender Female
Education Not Specified","translations":{"name":{"ar":"غير محدد","en":"Not Specified
Industry Retail
  • Monitor and evaluate telesales calls to ensure adherence to company quality standards and compliance requirements.
  • Develop and implement quality assurance processes and checklists for telesales operations.
  • Provide constructive feedback and coaching to telesales agents to improve performance and customer satisfaction.
  • Analyze call data and prepare detailed reports on quality metrics, trends, and areas for improvement.
  • Collaborate with sales and training teams to identify training needs and support continuous improvement initiatives.
  • Conduct regular audits of telesales scripts and processes to ensure consistency and effectiveness.
  • Investigate and resolve customer complaints related to telesales interactions.
  • Maintain up-to-date knowledge of company products, services, and industry best practices.
  • Support the onboarding and training of new telesales staff in quality assurance protocols.
  • Participate in team meetings and contribute to the development of quality improvement strategies.

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