- The Reception Manager is responsible for overseeing and managing all front-of-house operations, ensuring an excellent customer experience, and leading the reception team.
- This role requires strong leadership, organizational skills, and a commitment to high service standards.
Experience: Minimum 3-5 years of experience in a front office or customer service role, with at least 2 years in a supervisory or managerial capacity. Leadership Skills: Proven ability to lead, motivate, and manage a diverse team effectively. Communication: Excellent verbal and written communication skills Problem-Solving: Strong problem-solving abilities and decision-making skills under pressure.Technical Proficiency: Proficient in using Microsoft Office Suite and experience with relevant management systems (e.g., PMS for hotels or similar scheduling/CRM software).Customer Focus: A strong commitment to delivering exceptional customer service.Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, as needed.