- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
- Develop and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.
- Coordinate with internal teams—including engineering, project management, and support—to deliver seamless client experiences.
- Gather and analyze client feedback to identify areas for improvement and communicate insights to relevant departments.
- Manage client accounts, ensuring all documentation and communications are up to date and accurate.
- Assist in the preparation and delivery of project proposals, presentations, and progress reports.
- Monitor project timelines and deliverables, proactively communicating updates and managing expectations.
- Handle client complaints or escalations with empathy and efficiency, ensuring swift resolution.
- Support business development initiatives by identifying opportunities for upselling or cross-selling services.
- Maintain detailed records of client interactions and activities in the company’s CRM system.
Bachelor’s degree in Business Administration, Communications, Engineering, or a related field.2 to 6 years of experience in customer relations, client management, or a similar role, preferably within the construction or engineering sector.Excellent verbal and written communication skills in English.Strong interpersonal skills with the ability to build rapport and trust with clients.Demonstrated problem-solving abilities and a proactive approach to client needs.Experience working in a fast-paced, deadline-driven environment.Proficiency with CRM software and Microsoft Office Suite.Strong organizational skills and attention to detail.Ability to work independently and as part of a collaborative team.Willingness to work onsite and travel to client locations as required.