Full Time
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International New

Job Details

  • Assist residents with mobile application registration, login, and navigation.
  • Troubleshoot technical issues and provide step-by-step guidance.
  • Process service requests and complaints submitted through the app.
  • Maintain an accurate resident database and update user information.
  • Monitor app feedback and report recurring technical issues to the IT team.
  • Coordinate with relevant departments (security, maintenance, community management) for request fulfillment.
  • Generate reports on app usage, common issues, and service request trends.

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