AUG Pharma - Egypt - Giza

Experience: 2 to 3 years

Salary: 10000 - 11000 EGP

Employment: Full Time

Gender: Male

Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
Install, configure, and update hardware and software components based on organizational needs.
Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
Maintain detailed records of problems and solutions to support continuous improvement and knowledge sharing.
Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
Track and manage IT hardware inventory, ensuring availability and proper allocation.
Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
Administer and support both active and passive networking components, including switches and structured cabling.
Familiar with monitoring tools like Net Monitor, Manage Engine, and Desktop Central for system performance and asset management.

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