- Ensure that standards and safety regulations are observed- Develop, implement, and maintain quality assurance protocols.
- Update and send weekly reports to the Quality Assurance Supervisor about the work trend.
- Report the abuse cases that may affect the business and the hotel employee’s efficiency.
- Ensure that clients are receiving superior quality performance and that all quality guidelines are being met or exceeded in our properties.
- Complete hotel service evaluation forms highlighting achievements and identifying areas of needed improvement, to be utilized by the employees.
- Conduct on site audits and calibrations to ensure accuracy.
- Discuss the dispute cases with the concerned parties and finalize the validation for the case of the quality.
- Update the quality score sheet to meet the effective productivity and needed efficiency.
- Prepare and provide training quality sessions for the employees who have repetitive mistakes.
- Investigate Hotels ‘customers complaints and suggest appropriate corrective action.
- Train new employees on quality control procedures.
- Perform other duties as assigned.
Bachelor’s degree in tourism, hospitality, business administration, or related field.1-2 years of experience in quality assurance or a similar role at Travel and Tourism agencies.Strong knowledge of TQM system.Strong Knowledge of ISO standards.Previous working experience in OSH (Occupational safety and health).Aware of the CRM systems technique.Excellent command of spoken and written English.Excellent verbal and written communication skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Experience with process improvement methodologies.Project management experience is a plus.software experience: Excellent command of M.S Office