- Deliver exceptional customer service to German-speaking clients via phone, email, and chat, ensuring all inquiries are handled promptly and professionally.
- Act as the first point of contact for clients seeking medical, technical, or logistical assistance, accurately assessing their needs and providing appropriate solutions.
- Coordinate with internal teams and external partners to facilitate timely and effective assistance services.
- Document all client interactions and case details in the company’s CRM system, maintaining accuracy and confidentiality.
- Follow up with clients to ensure satisfaction and resolution of their requests.
- Escalate complex cases to senior team members or relevant departments as needed.
- Provide clear and concise information regarding company services, procedures, and policies.
- Assist in translating documents or communications between German and English as required.
- Contribute to continuous improvement initiatives by providing feedback on processes and client experiences.
- Maintain up-to-date knowledge of company services, regional regulations, and industry best practices.
Fluency in German and English, both written and spoken. 1to 2 years of experience in customer service, client support, or a related field. Excellent communication and interpersonal skills, with a customer-centric approach. Strong problem-solving abilities and attention to detail. Ability to work effectively in a fast-paced, multicultural office environment. Proficiency in using CRM systems, email, and standard office software. Demonstrated ability to handle sensitive information with discretion. Willingness to work flexible hours, including weekends or holidays if required. Strong organizational and multitasking skills. Positive attitude and a proactive approach to challenges.