- Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, applications, and IT equipment.
- Escalate complex issues to higher-level IT staff or external vendors as necessary.
- Document all support activities, solutions, and user interactions in the ticketing system.
- Assist in onboarding and offboarding processes, including setting up user accounts and access permissions.
- Maintain inventory of IT assets and ensure proper tracking of equipment.
- Educate users on best practices for IT security and software usage.
- Collaborate with IT team members to implement system upgrades and updates.
- Participate in periodic IT audits and compliance checks.
Bachelor’s degree in Information Technology, Computer Science, or a related field.2-4 years of experience in an IT help desk or technical support role.Strong knowledge of Windows and Mac operating systems.Familiarity with common office productivity software and remote support tools.Excellent troubleshooting and problem-solving skills.Ability to communicate technical information clearly to non-technical users.Experience with Active Directory and user account management.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Willingness to work on-site in a fast-paced office environment.Excellent English