Key Responsibilities:
- Handle customer inquiries via phone and digital channels, providing optimal travel options tailored to their needs.
- Make domestic and international flight reservations using global distribution systems (GDS).
- Arrange and book comprehensive travel services including hotels, serviced apartments, transfers, car rentals, and cruises worldwide.
- Issue, modify, and cancel flight tickets in accordance with airline policies and fare rules.
- Accurately review passenger details before ticket issuance to ensure data accuracy.
- Offer professional advice to clients regarding destinations, promotions, and travel packages.
- Monitor and follow up on bookings from confirmation to trip completion to ensure customer satisfaction.
- Manage urgent changes or cancellations efficiently and with high flexibility.
- Organize and design tour packages for various global destinations.
- Facilitate and process travel visa applications for different countries.
- Collaborate with the team to improve workflows and enhance service delivery.
Bachelor's degree in Tourism, Business Administration, or a related field.2 to 4 years of proven experience in flight and hotel bookings (mandatory).Professional proficiency in using at least one global reservation system (Amadeus is a must).Excellent command of English (spoken and written).Strong verbal and written communication skills.Ability to work under pressure and handle multiple tasks efficiently.High attention to detail and accuracy in task execution.Presentable and professional appearance with excellent customer service etiquette.