INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

• Provide first-line support to stores on all operational processes.
• Lead or support key projects (store launches, renovations, pop-ups, staff sales, etc.).
• Monitor compliance with SOPs, conduct operational audits, and recommend corrective actions.
• Use analytics and reporting to drive improvements in KPIs (incident management, shrinkage, discount policies, etc.).
• Serve as project lead/PMO for new tool rollouts (e.g., OMS, Connect, Shopify, xStore).
• Facilitate operational excellence through Lean practices, process optimization, and SOP standardization.
• Conduct post-mortems, lessons learned, and process reengineering workshops.
• Collaborate closely with Inventory Control, Supply Chain, and Tech to ensure clean handoffs and smooth execution of shared processes.

1. Quality & Operational Management

• Ensure adoption and compliance with Stores’ Operating Policies and Procedures across all operational areas, including:
• Stock handling
• Cash handling and end-of-day reconciliation
• HSSE standards
• Premises management
• Conduct regular store visits and complete standardized checklists to ensure compliance.
• Drive and elevate the adoption of Omnichannel and CX processes in stores, ensuring timely and accurate fulfilment of e-commerce orders and delivering a seamless customer experience.
• Monitor stock availability and out-of-stock levels to improve store stock accuracy ratios and meet customer demand.
• Ensure end-of-day closings, including cash reconciliation, are performed accurately and that discrepancies are reported to Accounts in a timely manner.
• Provide first-line operational support to front-liners and ensure incidents or requests are resolved by the support functions within agreed SLAs.
• Provide continuous feedback to Group Process & Compliance to review, refine, and improve store operating policies and training materials.
• Collaborate with Operations Analytics to develop meaningful dashboards and reports that identify improvement areas and measure store performance and efficiency.

2. Project Management

• Plan and roll out the deployment of new systems and technologies in stores, in collaboration with Business and Group Tech, including but not limited to:
• xStore
• SIM/SIOCS
• OMS
• E-commerce platforms (Farfetch, Shopify)
• Omnichannel apps (Connect, MUSE)
• Digital payments (Invoice Ninja, BNPL, etc.)
• Coordinate with internal and external stakeholders (Malls, Contractors, Admin, MDM, Supply Chain, Tech, Logistics, Accounts, Business) to deliver store-related projects, including:
• Openings, renovations, concessions, SiS, closures
• Podiums, kiosks, staff sales, exhibitions, etc.
• Lead and track task lists to ensure all project-related actions are delivered on time and to standard.
• Support the rollout of Group-wide initiatives in stores, in collaboration with relevant functions, such as:
• CSR initiatives
• Sustainability initiatives
• Inclusion & Diversity programs
• Alumni programs
• Kronos (Time Management)
• Other Group priorities

3. Change Management & Capability Building

• Support pilot, UAT, and go-live phases of new systems and processes, ensuring smooth adoption in stores.
• Promote the evolution of Omnichannel ecosystems, collaborating with Customer Experience and E-commerce divisions to foster an Omnichannel mindset across the retail network.
• Conduct induction training for new joiners and refresher training for existing staff on SOPs and system processes.
• Partner with L&D, HSSE, and Sustainability teams to increase awareness and champion adoption of safety, security, and sustainability practices.
• Present regular operational performance reviews to Commercial Leads and Support Services, identifying efficiency gaps and recommending cost optimization actions.
• Promote a safe working environment culture among front-liners, ensuring stores are maintained in perfect working order and compliant with Group safety, security, environmental, and sustainability standards.

What you’ll need to succeed  

• On-time and in-scope delivery of retail projects, particularly store openings, closures, and renovations.
• Improvement in retail KPIs: discounting, price override, shrinkage, conversion rates, incident management, NPS, VOB, and productivity.
• Improvement in compliance ratio and risk management performance across HSSE, cash & stock handling, and premises audits.
• Training completion rates and adoption of new operational processes.
• Coverage and impact of sustainability initiatives in retail operations.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.