● Serve as the primary point of contact for members who just purchased an insurance policy
● Provide accurate information about insurance policy benefits
● Document member interactions and maintain detailed records in the company’s CRM system.
● Identify and escalate complex issues to the appropriate departments for resolution.
● Participate in ongoing training and development to stay current with company offerings and best practices.
● Contribute to a positive team environment by sharing knowledge and supporting colleagues.
1-3 years of experience in a customer support, client services, or similar role.Excellent English verbal and written communication skills.Ability to work onsite in an office environment.Strong interpersonal skills and a collaborative mindset.Adaptability to changing processes and technologies.Willingness to participate in ongoing training and professional development.