Company Description
RMS is a specialized company in industrial automation and instrumentation. We serve all industries, such as O&G, Chemicals, Water, Power, F&B, Mining & Minerals, and many more. Our automation solutions range from simple remote condition monitoring to industrial internet of things (IIoT) cloud-based automation. Our measurement products cover flow, level, temperature, pressure, liquid analysis and gas analysis. Our services start from inception phase to after-sales, such as training, health check preventive maintenance, etc.
Job Description
- Commission measurement instruments onsite.
- In-house device troubleshooting, maintenance and configuration.
- Troubleshoot onsite problems related to instrumentation.
- Provide technical support to the customers and manage customer service tickets on the service portal.
- Conduct device health check service and technical training for customers.
- Developing on-site/in-house service reports.
- Analyze customer requirements and/or tender specs and develop quotations.
- Support account managers in closing deals and meet sales targets.
- Liaise with vendors and manufacturers in getting technical clarifications, submitting orders, following up on production and delivery.
- Assist in conducting technical presentations, seminars, and training for customers.
- Manage offers and orders data in the Sales system.
2 - 4 years of experience in a similar job role.Knowledge in instrumentation technical offer development.Experience in measurement devices flow, level, pressure, temperature, liquid analysis, and gas analysis instruments, commissioning and troubleshooting.Basic knowledge about PLC, industrial switches, and industrial protocols.Prefer previous experience in technical sales role.Very good at utilizing word, excel, and PowerPoint.Very good in English (speaking, reading, and writing).Fast learner and willing to always expand his / her technical knowledge.Very good communication and negotiation skills.