● Manage and grow a portfolio of key accounts within the health, pharmaceutical, and wellness sectors.
● Serve as the primary point of contact for clients, ensuring their needs are met with timely and effective solutions.
● Develop and implement account strategies to maximize client satisfaction and retention.
● Collaborate with internal teams including sales, marketing, and product development to deliver tailored solutions.
● Identify new business opportunities within existing accounts and drive upselling and cross-selling initiatives.
● Prepare and present regular account reviews, performance reports, and strategic recommendations to clients.
● Resolve client issues and complaints promptly, maintaining a high level of professionalism and customer service.
● Ensure all account activities comply with relevant industry regulations and company standards.
Minimum of 5 years of experience in account management, preferably within the health, pharmaceutical, or medical supplies industry.Demonstrated ability to manage multiple accounts and projects simultaneously.Strong interpersonal and communication skills, with a proven track record of building lasting client relationships.Excellent problem-solving and negotiation abilities.Experience working in a fast-paced, results-driven environment.Ability to analyze data and generate actionable insights for clients.Proficiency in CRM software and Microsoft Office Suite.Strong organizational and time management skills.Ability to work independently and as part of a collaborative team.Willingness to travel as required for client meetings and industry events.