· Install computer equipment and its peripherals both for full network set-up and for end-user workstations. · Printing, Scanning, and copier services. Provide primitive training to end-users · End-user support for all user devices including PCs, Tablets, and Mobile phones · Receiving user calls and inquiries and responding according to agreed SLA · Escalating problems to vendor and following up until case closure · Reporting user requests and problems to the IT Management · Enhancing user productivity by suggesting new solutions or enhancements to existing ones · On-call support outside of working hours according to agreed SLA · Asset Management for all IT Assets |
Hands-On technical experience in deploying, configuring, and supporting Infrastructure standard applications including but not limited to (Windows client, Drivers, Outlook, Antivirus, mobile applications, office, Autodesk,)