- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Experience as a Customer Support Specialist / SME or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough cases