- decision maker for all warranty cases for dealership.
- Manage all factory recalls, announcements, campaigns and procedures.
- Handling warranty claims for Nissan networks.
- Follow up on all justifications regarding warranty cases.
- Control all needs of special coverage, Goodwill contribution, extended warranty and pre-approvals.
Proven work experience as a Service Advisor or similar roleA strong understanding of automotive technology and the automotive industryExcellent customer service, interpersonal and communication expertiseStrong organizational, decision-making and problem-solving skillsRelevant training and/or certifications as a Service Advisor