Evaluate and Select Technology Solutions Propose and lead initiatives to enhance E-SOC workflows and integrations with other operational units, ensuring seamless automation and improved customer experience. 5+ years of experience in managing operational and/or cross functional role in Technology (IT and Network). Degree in telecommunications or information technology or similar Able to work effectively cross different teams to develop a best practice and drive effectiveness and efficiency. In-depth Knowledge of Service Assurance Systems: Strong expertise in fault management, alarm correlation, trouble ticketing, and network monitoring tools within telecom/network operations environments. Experience with AIOps and Machine Learning: Proven ability to apply AIOps frameworks and machine learning techniques for predictive analytics and intelligent automation in service assurance. Leadership and Team Management Experience: Demonstrated experience managing and developing technical teams focused on system delivery and operational excellence. Process Optimization and Automation: Experience in analyzing, designing, and implementing process improvements and automation workflows in complex operational settings. Vendor Management and Solution Evaluation: Knowledge and hands-on experience in benchmarking, selecting, and managing vendor relationships for digital transformation and service assurance platforms. Budget planning "dealing with budget (OPEX & CAPEX)". Budget Managed: CAPEX around 20+ Mn EGP OPEX around 4+ Mn EGP