Key Responsibilities:

Front Desk Duties:

• Greet and assist members, guests, and prospective clients in a welcoming, professional manner.
• Handle check-ins, membership verifications, and guest passes.
• Manage phone inquiries, emails, and social media messages promptly and courteously.
• Process payments for memberships, merchandise, and services.
• Maintain cleanliness and orderliness of the front desk, lobby, and communal areas.
• Monitor and enforce gym policies and safety procedures.

Sales Duties:

• Conduct gym tours for prospective members, highlighting facilities, services, and promotions.
• Explain membership options, pricing, and benefits clearly and persuasively.
• Upsell personal training packages, group classes, and other value-added services.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Participate in outreach and marketing initiatives to attract new members

Skills

Qualifications:

• High school diploma or equivalent (required)
• Previous experience in customer service, retail sales, or front desk operations (preferred)
• Strong verbal and written communication skills
• Positive attitude, professional appearance, and dependable work ethic
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with POS systems

Work Schedule:

Flexible hours, including early mornings, evenings, weekends, and holidays, based on business needs.

Perks and Benefits:

• Free gym membership
• Commission and incentive opportunities
• Ongoing training and professional development
• Positive and energetic work environment