What You’ll Do
- Serve as the first point of contact for the , Custom Solutions team’s clients via email, WhatsApp, and phone calls.
- Respond to inquiries, troubleshoot issues, and provide clear, professional assistance in both Arabic and English – all inquiries related to the CS team.
- Coordinate between clients and developers to ensure smooth communication and issue resolution.
- Document client interactions, issues, and resolutions to build a knowledge base.
- Proven customer support experience, preferably in a similar role.
- Strong written communication skills with keen attention to detail.
- Able to multitask, prioritize, and manage time effectively.
- Customer-centric mindset with a high level of empathy and patience.
- Working knowledge of customer service software and databases.
- Familiarity with remote access applications (e.g. AnyDesk).
- Contribution to improving support processes.
Who You Are Bachelor’s degree or equivalent.1+ years of experience in customer support, technical support, or a similar role.Strong written and verbal communication in English.Bonus Points if You Have Familiarity with ERP, SaaS, or product-driven environments.Familiarity with Agile workflows and Jira for task tracking.Technical knowledge in Accounting, business operations, and ERP solutions.