Custom Solutions Support Agent - Daftra

Izam, inc - Egypt - Giza

What You’ll Do

 

  • Serve as the first point of contact for the , Custom Solutions team’s clients via email, WhatsApp, and phone calls.
  • Respond to inquiries, troubleshoot issues, and provide clear, professional assistance in both Arabic and English – all inquiries related to the CS team.
  • Coordinate between clients and developers to ensure smooth communication and issue resolution.
  • Document client interactions, issues, and resolutions to build a knowledge base.
  • Proven customer support experience, preferably in a similar role.
  • Strong written communication skills with keen attention to detail.
  • Able to multitask, prioritize, and manage time effectively.
  • Customer-centric mindset with a high level of empathy and patience.
  • Working knowledge of customer service software and databases.
  • Familiarity with remote access applications (e.g. AnyDesk).
  • Contribution to improving support processes.


 


Who You Are Bachelor’s degree or equivalent.1+ years of experience in customer support, technical support, or a similar role.Strong written and verbal communication in English.Bonus Points if You Have Familiarity with ERP, SaaS, or product-driven environments.Familiarity with Agile workflows and Jira for task tracking.Technical knowledge in Accounting, business operations, and ERP solutions.
Post date: 20 April 2025
Publisher: Wuzzuf .com
Post date: 20 April 2025
Publisher: Wuzzuf .com