Customer care Officer

IRON MOUNTAIN - Egypt - Giza
  • Telephone order processing - the keying of telephone orders ensuring all security standards are maintained
  • Email order processing - the keying of manual orders onto our internal systems in a timely and accurate manner
  • Order queries and issues - liaising with all relevant IM departments to resolve order queries and issues
  • Client issue resolution - owning and investigating all customer-generated issues across all IM products, ensuring that the customer is continually updated at all stages
  • Email indexing - the process of signposting all email traffic that arrives within the department to a specific area
  • Callbacks - proactive process for informing customers of unfulfilled orders
  • Communicators - internal tracking process to resolve customers' inquiries
  • Outbound calls - contacting customers to discuss any information related to their order requirements

Advanced level of EnglishBachelor degreePrevious experience in Customer Service
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com