Egypt

Communication with international customers (reception and processing of incoming queries via phone, e-mail, live chat);
Providing support to clients;
Registration of information in the database;
Interaction with internal departments on different levels regarding specific projects.
Identify and assess customers’ needs to achieve satisfaction.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.

Skills

Prior work exposure in the field of customer support and service.
Adept in using customer relationship management software to offer the best client services.
Strong phone handling skills and active listening.
Excellent communication and presentation skills.
Good time management and organizational skills that contribute to a rise in overall productivity.
Proficient in operating the Office Suite.

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Post date: Today

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