Lead a high-performing team dedicated to service excellence, customer satisfaction, and operational efficiency. This role is crucial in overseeing, mentoring, and developing staff.

• Ensure superior service standards, maintain quality, and optimize costs in a dynamic, customer-centric environment. 
• Manage escalated customer concerns, assess complaints, and implement effective solutions to restore trust. Supervise, coach, and train employees to enhance service performance and ensure compliance with company policies.
• Monitor service metrics, analyze key indicators (e.g., Total Service Factors – TSF), and generate performance reports. 
• Strengthen customer relationships through proactive engagement and issue resolution.
•  Continuously refine service processes and training programs to boost efficiency and minimize disruptions. 
• Collaborate across departments to resolve customer concerns promptly and enhance overall satisfaction. 
• Strategically plan annual objectives, employee schedules, and performance initiatives aligned with business goals. 
• Ensure adherence to company policies, safety protocols, and ethical standards. 
• Maintain precise records of customer interactions, agreements, and service reports to ensure transparency. 
• Oversee recruitment, training, and performance management to build a skilled, motivated workforce. 
• Enhance quality assurance in customer interactions by identifying improvement areas and implementing targeted training initiatives. 
• Evaluate employee performance, provide constructive feedback, and support professional growth.
•  Strengthen customer retention and loyalty through continuous service improvements.