- Oversee the daily operations of the company, ensuring smooth workflow across all departments.
- Develop and implement operational strategies that enhance customer experience and business growth Supervise and support visa processing teams, travel consultants, and customer service departments.
- Analyze KPIs and operational data to drive continuous improvement.
- Contribute to strategic planning and decision-making as a key member of the management team.
- Coordinate with external partners, suppliers, and government authorities related to travel and tourism services.
- Ensure high service standards are maintained and customer satisfaction targets are met.
- Ensure compliance with local and international travel regulations and company policies.
train, and manage operational staff; provide coaching and leadership support. - Prepare and present operational reports to upper management.
Strong communication skills for effective interaction with clients, stakeholders, and the team.Leadership abilities to guide and motivate staff in delivering exceptional tourism experiences.Proficiency in tourism management software and tools for planning and booking.Analytical skills to assess market trends and customer preferences.Excellent organizational skills for coordinating multiple projects and events.Customer service skills to ensure a positive experience for travelers.Knowledge of local culture, attractions, and regulations to promote tourism effectively. Problem-solving mindset with attention to detail.Adapt to changing market conditions and business needsAge: 38-45 Bachelor’s Degree ExcellentMBAGDS- CRM-Online Booking Systems- ERP