- Receive operational requests from the operations coordinator and review all related data before starting execution.
- Communicate with the driver after the assignment of the task by the fleet, ensure all required documents are in order (e.g., bill of lading), and have the driver sign and upload it on the system.
- Ensure the required guarantees are in place, whether for shipping lines or customs.
- Receive and review the necessary documents for container allocation, such as shipping permits, guarantees, and customs documents if available.
- Complete container allocation procedures with the shipping lines as quickly as possible and verify container availability.
- Take pictures of the cargo and upload them live to the system during pick-up and drop-off stages.
- Oversee the loading and securing of cargo for the shipment, ensuring smooth operations.
- Send updates related to the shipment to the direct manager after coordinating with the drivers.
- Complete all customs procedures for compass cases, and hand over the shipping permits to the shipping lines once all procedures are done.
- Handle emergency situations or new requirements, such as coordinating to secure trucks at a lower price with the fleet when needed.
- Build good relationships with client representatives at the site, as well as with drivers and customs brokers at the port if present.
- Develop relationships with shipping lines, loading yards, and customs staff.
- Collect all paperwork and receipts related to the shipment before and after the operation, and send them to the operations HQ.
- Hand over the operational assets to the driver before starting execution and review them with the operations accountant.
- Monitor and update job status in the NAQLA app, ensuring that all truck data and documents are updated live during operations.
- Handle any operational emergencies or on-ground challenges, ensuring ongoing success of operations.
- Perform any other tasks assigned by the direct manager.
Job RequirementsQualifications & Work Experience:Bachelor's Degree or equivalent is preferred.Work Conditions:Ability to Travel is a mustMust be from the same working area or near howMust have smart phoneMust have transportation vehicleAvailability to work in/out zone as business need 24/7