Job Description customer service

Interact with customers to provide and process information in response to inquiries, concerns and requests about products.

Dealing directly with customers either by telephone or email.
Respond promptly to customer inquiries.
Handle and resolve customer complaints with relevant departments (production and quality).
Obtain and evaluate all relevant information to handle product inquiries.
Set up new customer accounts.
Responsible of the Process orders from clients, forms, applications and requests.
Organize workflow to meet customer time frames.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Maintain customer databases.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.
Liaison and coordination between Sales Team, Production and Quality departments. 
Organize schedule for order deliveries to customers with logistics department.

Job Description Sales Executive

We are seeking a highly skilled and experienced Senior Sales Consultant to join our dynamic team at bluworks, a cutting-edge HR SaaS startup. As a Senior Sales Consultant, you will play a pivotal role in driving business growth by identifying and pursuing new sales opportunities, managing existing client relationships, and ensuring customer satisfaction. Your expertise in consultative selling and ability to engage with C-level executives will be crucial in expanding our market presence.

Key Responsibilities:

Sales Strategy Development: Collaborate with the sales team to develop and execute sales strategies that meet or exceed company targets.
Prospecting & Lead Generation: Identify and pursue new business opportunities through networking, cold-calling, and industry events.
Sales Presentations & Demos: Conduct compelling product demonstrations and presentations tailored to the specific needs of each client.
Pipeline Management: Maintain a robust pipeline of qualified opportunities, ensuring consistent follow-up and timely movement through the sales funnel using CRM tools.
Cross-functional Collaboration: Work closely with marketing, product, and customer success teams to align strategies, share market feedback, and ensure seamless onboarding for new clients.
Market Intelligence: Stay informed on industry trends, competitor activities, and market developments to inform sales strategies.
 

What We Offer:

Competitive salary and commission structure.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.