Overview of the role: To oversee and provide support on the Information desk, in order to assist customers in a friendly and professional manner.

What you will do:

• Greets and welcomes customers on arrival at the store.
• Answer all customer inquiries and provide guidance on how to shop with IKEA.
• Handles routine customer complaints promptly and courteously.
• Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
• Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
• Makes announcements and pages the person the visitors have asked to see.
• Ensures Customers’ bags are stored safely and security.
• Ensures Shopping tools and catalogues are available for the customers.
• Provides bags / trollies as appropriate.
• Ensure all system procedures are adhered to as per policy / procedure.
• Provide Customer Senior with constant suggestion improvements.
• Provide customers with catalogues when requested.
• Understands the impact of increasing sales with Shopping Tools.
• Communicates with Duty Manager on complaints that require management assistance.

Skills

What you will need:

• 1-2 years experience in sales or customer service or reception

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.