- Leading and managing the customer service team to ensure customer service standards are met, while observing Unicare operational guideline. Cultivating strong client relationships to maintain renewal ratio.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
Proven working experience in health management organization and customer service.Experience in providing customer service support.Proficiency in English.Advanced troubleshooting and multi-tasking skills.Suitable educational degree.