Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitor and respond quickly and effectively to requests received.
Utilize and maintain the helpdesk tracking software.
Install, test and configure new workstation, peripheral equipment, and software.
Manage PC setup and the deployment for new employees using standard hardware and software.
Setting up new users' accounts and profiles.
Prioritize and manage many open cases at one time.
Experience with remote desktop applications and help desk software.