Job Overview:

This role focuses on managing customer interactions, coordinating order fulfillment, shipment scheduling, and warehouse capacity management. It ensures adherence to quality, safety, and continuous improvement practices while overseeing invoice distribution, customer complaint resolution, freight cost analysis, and billing accuracy.

Key Responsibilities:

Supply Chain Operations:

• Manage the order fulfillment process and coordinate shipments.
• Optimize FG warehouse capacity to improve delivery efficiency.
• Prepare packing lists, invoices, and shipment trackers.
• Issue delivery orders and compile order status reports.
• Oversee returned or repaired item receipt and disposal documentation.
• Maintain open communication with customers and vendors to confirm timely deliveries.
• Respond to inquiries and coordinate with internal teams to resolve issues efficiently.

Customer Service:

• Distribute invoices in soft and electronic formats, ensuring accuracy in account statements.
• Analyze returned goods, document, and resolve customer complaints promptly.
• Prepare and send monthly closing reports to customers and the finance team.

Financial Operations:

• Analyze freight costs and identify cost-saving opportunities.
• Conduct freight audits for accuracy and compliance.
• Validate invoices and bills to ensure timely processing.
• Issue debit/credit notes and upload customer pricing contracts into SAP.
• Follow up with authorities for VAT and duty refunds.
• Ensure timely payment processing and remittance tracking.

Learning & Growth:

• Implement quality and safety standards.
• Update and review SOPs to ensure clarity and adherence to best practices.