Job Purpose:
For one of our companies Cozmo Travel. The Supervisor will be responsible for overseeing the setup and operational management of our Hajj and Umrah services. This role involves overseeing the transition of the company into a licensed Umrah agent, building and managing Hajj & Umrah products, and leading the local sales and operational efforts. The supervisor will work closely with the team and an additional staff member once the initial setup is completed. The role ensures that all Hajj and Umrah activities are coordinated efficiently, with high levels of service and compliance to religious, local, and operational regulations.

Key Responsibilities:

• 1.Complete Set-up as an Umrah Agent:
  -Ensure all documentation, licenses, and certifications are completed for the company to officially operate as an Umrah agent.
  -Coordinate with relevant authorities and organizations to meet legal and religious requirements.
  -Prepare and manage contracts with suppliers, hotels, and transport services for Hajj and Umrah operations.
• 2.Product Development for Hajj & Umrah:
  -Design, develop, and continuously improve the Hajj and Umrah service offerings to meet the diverse needs of pilgrims.
  -Ensure that packages and offerings are comprehensive, cost-effective, and aligned with the highest standards of comfort and religious compliance.
• 3.Sales & Operational Management:
  -Manage local sales efforts to promote Hajj & Umrah packages.
  -Work with marketing and sales teams to develop strategies for acquiring new customers and maintaining long-term relationships with existing ones.
  -Oversee daily operations of the Hajj & Umrah department, ensuring smooth coordination between teams, clients, and external service providers.
• 4.Team Leadership:
  -Oversee the performance and activities of the team, including the eventual staff member joining after the setup is finalized.
• 5.Customer Service & Experience:
  -Address customer inquiries, complaints, and issues in a timely and professional manner, ensuring the highest level of customer satisfaction.
• 6.Compliance & Quality Assurance:
  -Ensure all services comply with religious guidelines, legal regulations, and industry standards.

Operational Management:

-Negotiate contracts, manage service agreements, and monitor performance to ensure that all partners meet the operational and quality standards set by the company.

Management Reporting:
-Prepare and maintain reports on sales, operational efficiency, customer satisfaction, and financial performance.
 

Dimensions:Personal Qualities:-Understanding and respect for Islamic traditions and the cultural significance of Hajj and Umrah.-Ability to interact with people from diverse backgrounds with empathy and understanding.-Strong ability to provide outstanding customer service, ensuring a positive experience for pilgrims.-Patience, attentiveness, and the ability to listen to and address client needs effectively.-Excellent verbal and written communication skills, including the ability to explain religious practices and -Strong interpersonal skills for dealing with clients, colleagues, and stakeholders.-Ability to maintain professionalism when dealing with religious travelers, especially during emotional or -Flexibility to adapt to changing schedules, travel restrictions, or client needs during pilgrimage seasons.-Attention to DetailsEducation: -Bachelor’s Degree (or equivalent) in Tourism, Hospitality, Business Administration, or a related field.Experience:-5 years of experience in religious tourism, particularly with Hajj and Umrah services.-Experience in customer service or sales, ideally in the travel or tourism industry with a focus on religious or cultural tours.-Strong understanding of the Hajj and Umrah rituals, practices, and cultural significance.-Familiarity with the specific requirements and regulations for pilgrims traveling to Saudi Arabia for these purposes.-Proficiency with travel booking systems (e.g., Amadeus, Sabre, Galileo). Is a plus-Comfortable using Microsoft Office and other digital tools for communication and organizing itineraries.-Fluency in English is typically required. Arabic fluency is often preferred due to the traveler's needs and communication with local services in Saudi Arabia.-Understanding of the visa application process and other entry requirements for Saudi Arabia for Hajj and Umrah pilgrims.-Familiarity with travel-related regulations, including health and safety protocols, especially during peak seasons.