Responsibilities
. Ensure that the website is up-to-date, effective and optimized for user experience and search engines
 Coordinate with the content creator in preparing the weekly and monthly calendar for T&N’s retai
 .platforms and stores
 Collaborate with internal and external marketing teams to create and execute promotional  campaignsandspecial offer
Prepare regular reports on website and mobile app performance and provide actionable insights to stakeholders
 Track key performance indicators (KPIs) such as conversion rates, average order value and customer acquisition cost
 Address customer queries and issues related to the e-commerce platform, ensuring high levels of customer satisfaction
 Identify trends and opportunities for growth and improvement
Coordinate with procurement to source quality products that can be sold through the T&N website
 Resolve any media team issues between digital and retail such as photography etc
 Follow up with photographers to get their assigned papers and resolve any issues related to the digital department
 An essential part of any retail event, e.g. live streaming from branches
Regularly reporting on e-commerce performance and providing actionable insights to stakeholders
 Any task assigned by the Line Manager