Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
Maintain daily performance of computer systems
Install, modify and repair computer hardware and software
Run diagnose program to resolve problems to head office and branches
Ability to diagnose and resolve basic technical issues
Resolve technical problems with local area networks (LAN), wide area networks (WAN), and other systems
Install computer peripherals for users
Follow up with employees to ensure issue has been resolved
Manage CCTV system
Manage documents and files
Reporting to IT Manager