1.Job Purpose
To manage the facilities and operations within the assigned portfolio of assets/ buildings while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve Enova’s business objectives.
2.Key Accountabilities
Strategy Development & Implementation
- Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the vision, mission, and business objectives of the company. - Deliver the Facilities Management strategy while ensuring contractual commitments are successfully met.
Leadership
- Manage the effective achievement of the business unit’s objectives through leading the Facilities and Operations teamin the assigned project, by setting individual objectives, managing performance, developing and motivating staff, andproviding formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’sperformance.
Organization Structure
- Contribute and assist the director of operations in defining an optimum structure for the business unit/ division so thatresources are optimally utilized, and communication takes place in an efficient manner.
Budgets & Plans
- Recommend and oversee the budget for the business unit and monitor financial performance versus the budget so thatthe business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of costreduction are identified, and performance improvement opportunities are realized.
- Lead and manage the Facilities Management function while ensuring the planning and allocation of all resources, andthe implementation of the appropriate standards and controls to ensure that all the unit activities are carried out in anefficient and effective manner to meet and exceed unit objectives.
- Discuss “Side-Specific-Budgets” with customers including CAPEX for example, advise the customers on expenditures,opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller forexample) to ensure customers’ budgeting is as appropriate and as accurate as possible.
Operations & Facilities Management
- Develop and monitor SLAs for the assets, and ensure that they are aligned to service delivery, client expectations, andexpectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationshipmanagement, and profitability.
- Monitor service delivery performance and lead the evaluation of suppliers’ performance to ensure the selection ofappropriately qualified service providers at the optimum price in order to deliver the expected quality of service.
- Monitor resource utilization to ensure that the right number and talent is available for running operations (projects, civilworks, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improvingcustomer satisfaction, and achieving business objectives.
- Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs,and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checkingas appropriate to ensure the provision of quality maintenance works to the facilities (including maintenance to audiovisual equipment, BMS, chillers, generators, HVAC, IT, etc.).
- Attend all coordination meetings with the tenants and contractors to discuss the progress of the fit out works and collectthe required documentation, carry out an overall inspection after the completion of the fit out works, prepare the snag listto for the tenant, and follow up on all rectification works needed.
- Monitor the request for quotations and the preparation of Purchase Orders and Vendor Contracts, approve same, andensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/customer on time and avoid any operational delays.
Minimum Qualifications:Bachelor’s Degree in Electrical or Mechanical Engineering, preferably with a Master’s degree in Management or Facilities Management; CMMS knowledge is also preferableMinimum Experience:10 – 12 years’ experience in operations management including 2 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract managementJob-specific Skills:In depth knowledge of the laws and regulations as well as global best practices; decisiveness and judgment, innovative and conceptual skills, numerical and problem solving skills, communication and influencing skills, interpersonal and negotiation skills, planning and organizing skills, leadership and teamwork skills, mentoring and coaching skills, project management skills, computer proficiency, risk management skills, and multiple stakeholder management ski