• The Front Office Manager / Hotel Manager will oversee all aspects of the front office operations while also managing the overall hotel operations. This role requires a hands-on leader who can ensure exceptional guest service, manage staff, and maintain the hotel’s high standards of quality and efficiency.
• The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for creating memorable guest experiences.

Key Responsibilities

Front Office Management:

• Oversee the daily operations of the front desk, concierge, and reservations teams.
• Ensure a seamless check-in and check-out process for guests.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Train, mentor, and supervise front office staff to deliver exceptional service.
• Monitor and maintain front office systems, including property management systems (PMS) and booking platforms.
• Manage room inventory, rates, and availability to maximize revenue.
• Ensure compliance with hotel policies, procedures, and brand standards.

Hotel Operations Management

• Oversee the overall operations of the hotel, including housekeeping, maintenance, food and beverage, and guest services.
• Develop and implement operational policies and procedures to improve efficiency and guest satisfaction.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Ensure the hotel complies with health, safety, and licensing regulations.
• Conduct regular inspections of the hotel to maintain high standards of cleanliness, maintenance, and guest comfort.
• Manage vendor relationships and negotiate contracts for supplies and services.

Guest Experience

• Act as the face of the hotel, greeting VIP guests and ensuring their needs are met.
• Resolve guest issues and complaints in a timely and professional manner.
• Monitor guest feedback (e.g., online reviews, surveys) and take corrective actions as needed.

Team Leadership

• Recruit, train, and motivate a high-performing team.
• Conduct regular staff meetings and performance reviews.
• Foster a positive work environment that encourages teamwork and professional growth.
• Address employee concerns and resolve conflicts effectively.