Job Description
• Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
• Configuring operating systems and using remote desktop connections to provide immediate support.
• Installation and configuration for VPN clients according to the customer’s policies and procedures.
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Following up with clients to ensure the problem is resolved.
• Managing multiple cases at one time and Testing and evaluating new technology.
• Work in a domain environment
• Knowledge with Sophos firewall and client installation
• A bachelor's degree in computer science or related technology field is preferred.• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.• Certification in Microsoft or Cisco is advantageous.• Prior experience in tech support, desktop support, or a similar role.• Proficiency in Windows/Linux/Mac OS.• Experience with remote desktop applications and help desk software.• Attention to detail and good problem-solving skills.• Excellent interpersonal skills.• Good written and verbal communication.