Service Advisor

Job Responsibilities:

  • Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
  • Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.


Minimum Qualifications:

  • Engineering bachelor's degree (Mechanical, Electrical, Power engineering)


Minimum Experience:

  • Minimum 2-3 years of experience in the Automotive field is a must.


Job-Specific Skills:

  • Excellent interpersonal communication skills
  • Excellent command of English Language
  • Problem-solving skills
  • Negotiation skills
Post date: 20 January 2025
Publisher: LinkedIn
Post date: 20 January 2025
Publisher: LinkedIn