Operations Agent

OceanAir - Egypt - Giza

Key Responsibilities:

  • Dealing with Suppliers, Tour Leaders & Guides.
  • Ready for re-locating and traveling to meet suppliers, check quality and connect office operations team with the ground operations.
  • Interacting with them via various channels phone, chat, email, etc
  • Providing the best freelance tour guides who are the leaders in the market.
  • Managing last-minute bookings at different times.
  • Having experience in daily tours, multi-day tours & full packages.
  • Collecting daily feedback for the ongoing tours & packages.
  • Maintaining the tour quality with Suppliers, Guides & Leaders.
  • Managing and focus on better relations with the suppliers.
  • Respecting the company rules and regulations.
  • Fast learning and flexibility to deal with other departments.
  • Answering all queries from the Sales & Guest Relations Team.
  • Participating in planning and launching different products.
  • Evaluating suppliers, tour guides and issuing appropriate feedback forms.
  • Communicating with customers before the tour to update pick-up timings and tour details.
  • Staying connected with the customers during the tour, collect feedback and comments related to it.
  • Making follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
  • Analyzing and resolve customer complaints, ensuring excellent service standards.


Required Skills:

  • Bachelor's Degree in Tourism, Hospitality, or a related field.
  • Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage.
  • Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides.
  • Excellent time management skills to ensure smooth and timely execution of operations.
  • Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members.
  • Familiarity with travel booking platforms for tours and meet & assist services is required.
  • Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or over bookings.
  • Skilled in resolving customer complaints and conflicts professionally and efficiently.
  • High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations.
  • A minimum of 3 years of proven experience as an Operations Agent in the tourism industry.
  • Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability.
  • Proficiency in Microsoft Office, particularly Excel.


Post date: 18 January 2025
Publisher: LinkedIn
Post date: 18 January 2025
Publisher: LinkedIn