Job Description
• Manage daily operations.
• Train new hires on how they can best serve the customers.
• Ensure that all travel arrangements, including flights, accommodations, transportation, and activities, meet client preferences and expectations.
• Handle any last-minute changes or issues related to travel itineraries.
• Liaise with airlines, hotels, transportation providers, and other travel partners to resolve any operational issues.
• Build and maintain strong relationships with vendors to ensure the best service for our clients.
• Conduct quality checks on travel documents, such as tickets, hotel reservations, and tour vouchers.
• Supervise the operation team and support staff, providing guidance, coaching, and performance evaluations.
• Organize training sessions to enhance the team's knowledge of travel products and industry trends.
• Continuously identify areas for operational improvement and implement streamlined processes to enhance productivity and reduce costs.
• Prepare regular reports on key performance indicators (KPIs), such as booking volumes, client satisfaction, and tour leaders' performance.
• Provide insights and recommendations based on data analysis.
• Ensure compliance with company policies and regulations.
• Bachelor’s degree in tourism, hospitality, business administration, or related field.• 3+ years of experience as an Operations Supervisor in a travel agency is a (MUST).• Hands-on experience implementing operational processes, and operational excellence.• Excellent project management skills.• Knowledge of operational principles and policies.• Organizational skills and attention to detail.• Team leadership skills, with experience in Training, Development, Coaching, Quality Assurance, etc.• A degree in operations management or business administration is a plus.