- Provide first-level support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve technical problems via phone, email, or in-person.
- Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
- Perform routine maintenance tasks such as software updates and system monitoring.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
Bachelor’s degree in computer science, information technology, or a related field.1 to 3 years of experience in an IT Helpdesk role.Strong knowledge of operating systems, hardware, and software applications.Understanding of computer hardware components and peripherals.Ability to diagnose and resolve hardware issues, including desktops, laptops, printers, and scanners.Basic understanding of networking concepts.Excellent troubleshooting skills and attention to detail.Strong communication skills to effectively assist users and explain technical issues in a simple manner.