- Interact with healthcare providers to facilitate patients’ treatments
- Ensure patients’ treatment requirements are met
- Suggest alternative treatment plans when patients’ services requests do not meet medical necessity criteria
- Instruct and educate patients on procedures, healthcare provider instructions, and referrals
- Link patients to social services programs and entitlements such as transportation assistance and translation services
- Conduct regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes
- Maintain records of case management activities
Proven work experience as a Care Manager or similar roleProficient with Healthcare Management Systems and Microsoft Office Word and ExcelOutstanding communication skills, both written and verbalExcellent organizational skillsAbility to travel locallyRelevant training and/or certifications as a Care Manager