- Supervise all jobs assigned to him and his team and submit reports on performance activities for his team.
- Cascade instructions to the team and follow up to ensure the completion of tasks according to working procedure.
- supervise team in performing repair, services, and maintenance tasks on earth moving machines.
- Monitor, control, and improves service performance.
- Ensure the timely completion of work orders and adherence to maintenance schedules.
- Do all the necessary work and documentation to close the job.
- Monitor and support the Quality of work performed to meet established targeted day.
- Optimizing maintenance process improves efficiency and productivity.
- Increase sales volume by afford service solutions and generate incremental business.
- Train team members while attending the job (on job training)Accountable for the overall productivity of the technical staff
- Managing the working load and dispatch team members according to business and qualification capability.
- Provide the Service Center Manager with data and support as needed for service operations improvement (efficiency, resourcing, etc.)
- Communicate with vendors and other department to complete the jobs.
- Ensure efficiency and quality customer service
- Analysis statistically customer complains
- Provide reports for common problems to solve the root cause.
Bachelor Degree in Mechanical Engineering.4 to 6 years of experience in a similar field with managerial experience for 1 year at least.Very good Command of English (Verbal and Written).Repair and maintain heavy earth moving machines,Experience available in diagnosing, repairing and troubleshooting machine systems ,hydraulic, engine, transmission, final drive ,etc.Familiar in working with electronic diagnostic tools and parts catalogs.Basic electrical fundamental knowledge.Technical reporting capability.Previous maintenance experience working with OEMs is a plusHave a managerial capability and presentation skillsP&L monitoring and controlling